PRIVACY POLICY
Harsh Group (Melbourne)
This Privacy Policy sets out the privacy practices of Harsh Group (Melbourne) (referred to as we, us, our, or Harsh Group). This policy explains how we collect, store, use, disclose and protect your personal information.
We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs) contained in the Act. We understand that you are concerned about privacy, particularly in relation to the use and disclosure of personal information, and we are committed to respecting your privacy.
This Privacy Policy covers personal information collected by Harsh Group, including through our website and its subdomains, applications, marketing communications, events, and when you contact us to request a quote or service.
It applies to personal information relating to:
- Customers
- Suppliers or prospective suppliers
- Independent contractors or applicants for employment or contract work
- Employees (except where the use or disclosure is directly related to an employee record and employment relationship)
Generally, Harsh Group collects personal information directly from you in the normal course of business and only to the extent necessary and with your consent.
It is important that you read and understand this Privacy Policy.
Your Consent
You consent to your personal information being used in accordance with this Privacy Policy when you:
- Request a quote or book a service
- Make an enquiry or complaint
- Visit our website
- Engage with us via social media (Facebook, Instagram, etc.)
- Apply to work with or for Harsh Group
- By participating in activities on our website or social media, you consent to the collection and use of your information as described in this policy.
• What Is Personal Information?
• Personal Information is any information that identifies you or makes you reasonably identifiable. This may include your name, address, phone number, email address, or other identifying details.
What Is Sensitive Information?
Sensitive information is defined in the Privacy Act and includes information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; or
- with your consent, or where required or authorised by law.
- Or where required or authorised by law
• What Personal Information We Collect
The type of personal information we collect depends on your relationship with us. It may include:
- Name
- Address
- Phone number
- Email address
- Financial information (if required)
- Identification details (where legally required)
- Photos (for marketing with consent)
- CCTV footage (for security purposes)
We may also collect website usage data such as:
- IP address
- Browser type
- Pages visited
- Time and date of visit
This information is generally used for analytics and website improvement.
How We Collect Your Personal Information
We collect personal information when you:
- Make a phone or online enquiry
- Request a quote or service
- Contact us via email or website
- Interact with our social media pages
We may also receive information from third parties such as recruitment agencies, referees, or publicly available sources where permitted by law.
Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand website traffic and improve our services.
You can disable cookies in your browser settings; however, some website features may not function properly.
How We Store Your Personal Information By Harsh Group
We store personal information securely in:
- Electronic systems
- Secure servers
- Paper files (where necessary)
- Secure third-party storage providers
We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.
How We Use Your Personal Information
We use personal information to:
- Provide services and quotes
- Respond to enquiries and complaints
- Process payments
- Improve our services
- Conduct marketing (with your consent)
- Comply with legal obligations
Disclosure Of Your Personal Information Via Social Media Sites and Applications
We may disclose your personal information to:
- Contractors or service providers assisting us
- IT and cloud storage providers
- Marketing service providers
- Professional advisors (legal, accounting)
- Government authorities if required by law
We do not sell or rent your personal information to third parties.
Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely.
Social Media
Information you share on our social media platforms may be publicly visible. We are not responsible for how third parties use information you voluntarily share online.
We reserve the right to remove inappropriate content from our social media pages.
Security
We take reasonable measures to protect your personal information, including:
- Password-protected systems
- Secure data storage
- Antivirus and firewall protections
However, no method of transmission over the internet is completely secure, and you provide information at your own risk.
Accessing, Correcting and Maintaining The Quality Of Your Personal Information
In dealing with your Personal Information we will take reasonable steps to ensure your Personal Information is accurate, complete and up to date.
You may request access to the Personal Information we have about you in our possession at any time by contacting our Documents Team. Generally you will receive a response within 30 days. It is important to note that access is subject to certain exceptions, such as if it would be reasonable to assume your request may:
- compromise the privacy of another person;
- pose a serious threat to the life or health of any individual;
- disclose commercially sensitive information of ours;
- be considered unlawful;
- be considered frivolous or vexatious; and
- interfere with existing or anticipated legal proceedings.
If we are unable to satisfy your request due to undisclosable content, we may provide a redacted version or consider whether the use of an intermediary is appropriate and would allow sufficient access to meet the needs of both parties.
In order to protect your Personal Information we may require identification from you before releasing the requested information. You will not be charged a fee for your access, but we may charge an administrative fee for providing a copy of your Personal Information.
Under the Act, you also have a right to request that we correct information that you believe to be inaccurate, out of date, incomplete, irrelevant or misleading. Please advise us by contacting our Documents Team and we will take all reasonable steps to correct the information. We shall provide you with written notice if your Personal Information is corrected or updated.
If there is a denial of access to your Personal Information or a dispute as to the correctness of any Personal Information held, we will provide you with reasons for the denial or our refusal to correct the Personal Information. If you disagree with our decision for the denial or refusal to correct the Personal Information, you may request that we review the decision via our complaints handling procedures which are outlined below.
Direct Marketing
We may send you marketing communications if you have consented. You can unsubscribe at any time by contacting us at:
harshhandyman@gmail.com
0426800264
How To Unsubscribe From Our Direct Marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In each communication that you receive from us we will seek to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material at any time by emailing our Documents Team and asking to be removed from the mailing list
Dealing With Us Anonymously Or Using An Alias
We will generally need to know who you are in order to provide you with our services. Despite this, in some circumstances you are entitled to interact with us anonymously or by using a pseudonym/alias, such as when making general telephone enquiries about the services we offer. However, you may receive a better service or response if we know who you are as we can keep you up to date and better understand the circumstances of any complaint you might have. In most circumstances it would be impracticable to do so as we require certain information for identification purposes. As such, it would be unlikely that we would be able to carry out the services requested by you.
You must tell us if you are using a pseudonym when applying for our services. If we need to identify you, we will tell you whether or not your real name is required to access those services
Complaints
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us, please contact our Documents Team.
Complaints can be received in several different ways:
- in person;
- by phone;
- in writing;
- via email
You will receive an acknowledgement of receipt of the complaint from us within five business days. We will endeavour to resolve your complaint as soon as possible and within 30 days. However, the length of time will depend on the nature and complexity of the issues you have raised.
If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that we may decide to do include:
- take action as necessary to rectify the problem or concern you have raised;
- provide you with written information or advice so that you can understand the outcome and how we have dealt with it; and/or
- take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.
If you are not satisfied that the matter has been resolved, we can forward the complaint to our internal legal team. The internal legal team will review the complaint and take further actions in an attempt to resolve it.
It will not always be possible to resolve a complaint to everyone’s satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.
We welcome your questions and comments regarding this Privacy Policy. If you have a suggestion as to how we may improve our Privacy Policy, please contact our Documents Team.
Contacting Us
If you have any further questions or concerns about the way we manage your Personal Information, including if you think we have breached the Australian Privacy Principles, please contact:
Email: harshhandyman@gmail.com
Phone: 0426 800 264
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
This policy was last updated on 07 February 2026.